Basic Questions About the Products
What is the difference between remanufactured parts and other types like OEM, refurbished, or salvaged parts?
Remanufactured parts undergo a thorough process of disassembly, cleaning, testing, and reconditioning to restore them to near-new quality standards. Unlike refurbished parts, which may focus only on appearance, remanufactured parts ensure full functionality. Compared to salvaged parts, remanufactured parts offer greater consistency and reliability.
Are these remanufactured parts certified? What standards do they meet?
Yes, our remanufactured parts comply with international quality standards, such as ISO 9001 and NSF. They undergo rigorous testing to meet vehicle safety and performance requirements.
Which vehicle models are your remanufactured parts compatible with?
We cover a wide range of popular vehicle models in the Australian market, including Tesla, Mercedes Benz, BMW, Audi, Porsche and more. For specific requirements, feel free to contact us to confirm compatibility.
Quality and Assurance
How is the quality of remanufactured parts guaranteed? Do you offer a warranty?
We provide a 12-month warranty that covers material defects and workmanship issues, ensuring peace of mind for our customers.
What is your return policy if a part has quality issues?
If there are quality issues, we offer free replacements or refunds. Simply provide proof of purchase along with relevant photos or videos as evidence. Please refer to “return” policy for detailed information.
Pricing and Supply
Are remanufactured parts more cost-effective?
Yes, remanufactured parts are typically 30%-50% cheaper than OEM parts, while offering similar quality and performance, making them a highly cost-effective option.
Do you offer discounts for long-term partnerships?
Absolutely! We provide tiered discounts and customized pricing for long-term business partners.
Is your stock stable, and can you ensure consistent supply for popular models?
We maintain a robust inventory, especially for high-demand models like doors and bumpers. For large orders, we can also arrange customized production to meet your needs.
Logistics and Delivery
How long does delivery usually take?
Standard orders are typically delivered within 3-5 business days locally. Local Pick-ups are more than welcome for the sake of saving time and delivery cost for our over-sized products.
Do you offer nationwide delivery? How is shipping cost calculated?
Yes, we offer delivery across Australia. Shipping costs are calculated based on distance and order weight, which can be confirmed at the time of ordering. Customer’s own arrangement of shipping and delivery is allowed.
Can you expedite shipping for urgent orders?
Yes, we offer expedited shipping services for urgent orders, depending on the delivery location.
Sustainability and Market Position
Are remanufactured parts environmentally certified?
Yes, remanufacturing itself is an eco-friendly practice, reducing waste and resource consumption associated with new parts. Our products meet applicable environmental standards.
Why choose remanufactured parts over salvaged or refurbished parts?
Salvaged parts often have inconsistent quality, and refurbished parts may only address surface issues. Our remanufactured parts undergo a rigorous process to ensure consistent, reliable quality at a competitive price.
Do you provide marketing support?
Yes, we offer promotional materials, installation case studies, and collaborative marketing activities to help our partners promote remanufactured parts effectively.